Terms of service
Welcome to penguinemarketing.com. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting, browsing, or purchasing from our store, you agree to comply with and be bound by these Terms. Please read them carefully before using our website.
If you do not agree with any part of these Terms, you should discontinue use of the website immediately.
1. General Information
This website is operated by penguinemarketing.com. Throughout the site, the terms “we,” “us,” and “our” refer to penguinemarketing.com.
Business Details:
- Store Name: penguinemarketing.com
- GST Number: 19AQYPB9358E1Z7
- Email: Penguinemarketing@gmail.com
- Phone: 7003877092
- Address:
MURALI, PARA-BAISHALI,
POST OFFICE - BAMANGACHI,
PS - DUTTAPUKUR,
GP - CHHOTOJAGULIA,
BARASAT, GARAM SANSAD NO-18,
DISTRICT - NORTH 24 PARGANAS,
West Bengal – 743248, India
By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be legally bound by the following Terms and Conditions, including any additional policies referenced herein.
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. It is your responsibility to check this page periodically for changes.
2. Eligibility to Use
By using this website, you confirm that:
- You are at least 18 years of age or accessing the website under parental supervision.
- You are legally capable of entering into binding contracts.
- You will use the website only for lawful purposes.
- You will not use our products or services for any illegal or unauthorized activity.
Any violation of these Terms may result in immediate suspension or termination of your access to our services.
3. Products and Services
penguinemarketing.com specializes in fashion and lifestyle products including apparel, accessories, and related items.
We strive to display product colors, designs, and details as accurately as possible. However, due to variations in screen settings and photography lighting, actual product colors may slightly differ from what appears on your device.
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
We also reserve the right to:
- Limit sales of our products to any person, geographic region, or jurisdiction.
- Restrict quantities purchased per order.
- Refuse or cancel orders at our discretion.
4. Pricing and Payment
All prices listed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without prior notice. We reserve the right to modify or discontinue products or services without liability.
We accept payments through secure third-party payment gateways. By providing payment information, you represent and warrant that:
- You are authorized to use the payment method.
- The information provided is accurate and complete.
- Sufficient funds are available for the transaction.
In the event of payment failure, we may cancel or suspend the order until payment is successfully completed.
Applicable GST and taxes will be charged as per Indian law.
5. Order Acceptance and Cancellation
Once you place an order, you will receive an order confirmation email or message. However, this does not guarantee acceptance of your order.
We reserve the right to:
- Refuse or cancel any order.
- Limit quantities purchased.
- Reject suspicious or fraudulent transactions.
- Request additional information before processing an order.
Orders may be cancelled due to:
- Product unavailability
- Pricing or technical errors
- Payment verification issues
- Suspected fraud or misuse
If your order is cancelled after payment has been made, the refund will be processed to your original payment method within the applicable processing timeline.
6. Shipping and Delivery
We aim to process and dispatch orders promptly. Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, public holidays, or unforeseen circumstances.
While we strive to ensure timely delivery, we are not responsible for delays caused by:
- Courier service disruptions
- Natural disasters
- Government restrictions
- Incorrect shipping details provided by customers
Customers are responsible for providing accurate delivery information. We are not liable for failed deliveries resulting from incorrect addresses or contact details.
Risk of loss and ownership of products pass to the customer upon delivery.
7. Returns, Refunds, and Exchanges
Our Return and Refund Policy governs all return, exchange, and refund requests.
Customers must review the applicable policy before making a purchase.
Refunds may only be approved under eligible circumstances such as:
- Damaged products
- Defective items
- Incorrect product delivery
Products must be returned unused, unwashed, and in original packaging with tags intact.
We reserve the right to reject returns that do not comply with our return conditions.
Shipping charges, if any, may be non-refundable unless otherwise stated.
8. User Accounts
You may be required to create an account to access certain features of our website.
You are responsible for:
- Maintaining confidentiality of your login credentials
- Restricting unauthorized access to your account
- All activities conducted through your account
You agree to provide accurate and current information during registration.
We reserve the right to terminate or suspend accounts found to contain false information or involved in suspicious activity.
9. Prohibited Activities
You agree not to use the website for any unlawful or prohibited purpose, including but not limited to:
- Violating laws or regulations
- Infringing intellectual property rights
- Uploading harmful software or viruses
- Attempting unauthorized access to systems
- Spamming or phishing
- Harassing or abusing others
- Fraudulent transactions
- Data mining or scraping
Any misuse of the website may result in legal action and permanent restriction from our services.
10. Intellectual Property Rights
All content on this website, including but not limited to:
- Logos
- Images
- Graphics
- Product descriptions
- Website design
- Text content
- Videos
- Icons
is the property of penguinemarketing.com or its content suppliers and is protected under applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, or exploit any website content without prior written permission.
Unauthorized use may result in legal consequences.
11. Third-Party Services and Links
Our website may include links to third-party websites, tools, payment gateways, or services.
We are not responsible for:
- Third-party content
- Accuracy of external information
- Privacy practices of third parties
- Damages arising from third-party services
Use of third-party websites is entirely at your own risk. We encourage users to review their terms and privacy policies separately.
12. Disclaimer of Warranties
All products and services provided through this website are offered on an “as is” and “as available” basis without warranties of any kind.
We do not guarantee that:
- The website will be uninterrupted or error-free
- Defects will be corrected
- The website will always be secure
- Results obtained from using the service will be accurate or reliable
To the fullest extent permitted by law, penguinemarketing.com disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
13. Limitation of Liability
Under no circumstances shall penguinemarketing.com, its owners, employees, affiliates, suppliers, or partners be liable for:
- Indirect damages
- Incidental losses
- Consequential damages
- Lost profits
- Business interruption
- Data loss
arising from your use of the website or purchase of products.
Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless penguinemarketing.com and its affiliates from any claims, damages, liabilities, expenses, or legal fees arising from:
- Violation of these Terms
- Misuse of the website
- Breach of applicable laws
- Infringement of third-party rights
This obligation survives termination of your use of the website.
15. Privacy Policy
Your submission of personal information through the website is governed by our Privacy Policy.
By using our services, you consent to the collection and use of information in accordance with applicable privacy laws and our policies.
We implement reasonable security measures to protect customer data, but we cannot guarantee absolute security of online transmissions.
16. Electronic Communications
By using our website or contacting us electronically, you consent to receive communications from us via:
- SMS
- Phone calls
- Website notifications
These communications may include:
- Order updates
- Promotional offers
- Service announcements
- Transactional messages
You may opt out of marketing communications at any time.
17. Force Majeure
We shall not be held liable for any delay or failure to perform obligations caused by events beyond our reasonable control, including:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government actions
- Internet failures
- Transportation disruptions
- Labor strikes
Our obligations shall remain suspended during the continuation of such events.
18. Governing Law and Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from use of the website or purchase of products shall fall under the exclusive jurisdiction of the courts located in West Bengal, India.
19. Severability
If any provision of these Terms is found unlawful, invalid, or unenforceable, the remaining provisions shall continue to remain valid and enforceable.
Failure to enforce any provision shall not constitute a waiver of rights.
20. Termination
We reserve the right to terminate or suspend your access to our services at any time without notice if we believe you have violated these Terms or engaged in unlawful conduct.
Upon termination, your obligations under these Terms shall continue where applicable.
21. Contact Information
For questions regarding these Terms of Service, please contact:
penguinemarketing.com
- Email: Penguinemarketing@gmail.com
- Phone: 7003877092
- Address:
MURALI, PARA-BAISHALI,
POST OFFICE - BAMANGACHI,
PS - DUTTAPUKUR,
GP - CHHOTOJAGULIA,
BARASAT, GARAM SANSAD NO-18,
DISTRICT - NORTH 24 PARGANAS,
West Bengal – 743248, India