Privacy policy
Effective Date: August 22, 2026
Website: penguinemarketing.com
Business Name: Penguin Marketing
Business Category: Fashion
GST No.: 19AQYPB9358E1Z7
At Penguin Marketing, accessible through penguinemarketing.com, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you browse our website, purchase our fashion products, contact us, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
1. Information We Collect
We may collect information that you voluntarily provide when you visit our website, create an account, place an order, request information, contact customer support, or participate in promotions.
The information we may collect includes:
- Full name
- Billing and shipping address
- Email address
- Mobile or telephone number
- Product and order details
- Payment-related information
- Account login information, where applicable
- Customer service communications
- Feedback, reviews, or other information you voluntarily submit
When you place an order, we require sufficient information to process, confirm, package, and deliver your purchase.
We may also automatically collect certain technical information when you visit the website, including your IP address, browser type, device type, operating system, referring website, pages visited, approximate location, and website usage information.
2. How We Use Your Information
Penguin Marketing may use collected information for legitimate business and customer-service purposes, including:
- Processing and fulfilling orders.
- Confirming purchases and payments.
- Arranging shipping and delivery.
- Providing customer support.
- Responding to inquiries and requests.
- Managing customer accounts.
- Improving our website, products, and services.
- Personalizing your shopping experience.
- Sending order confirmations, shipping updates, and service-related communications.
- Sending promotional communications where legally permitted.
- Preventing fraudulent, unauthorized, or unlawful activities.
- Maintaining website security.
- Complying with applicable legal and regulatory requirements.
- Maintaining business records and transaction records.
- Understanding customer preferences and website usage.
We will not use personal information for purposes that are materially inconsistent with the purposes described in this Privacy Policy without appropriate notice or consent where required.
3. Payment Information
When you make a purchase, payment information may be processed through third-party payment service providers. Depending on the payment method selected, your payment information may be handled directly by the relevant payment provider.
Penguin Marketing generally does not need to retain complete payment card information when payment processing is handled by a third-party payment gateway.
Customers should review the privacy policies and terms of the applicable payment provider before submitting payment information.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies are small data files stored on your device that can help websites remember information about your visit.
We may use cookies to:
- Keep products in your shopping cart.
- Remember preferences.
- Improve website functionality.
- Understand website traffic.
- Analyze customer behavior.
- Improve website performance.
- Support marketing and advertising activities.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions, including shopping-cart or checkout functionality.
5. Order and Shipping Information
When you place an order, your information may be shared with relevant service providers when necessary to complete the transaction.
For example, we may provide your name, contact number, and delivery address to shipping and logistics providers so that your order can be delivered.
Such information is shared only to the extent reasonably necessary for fulfilling the relevant service.
6. Third-Party Service Providers
We may work with trusted third-party service providers that assist us with website hosting, payment processing, shipping, analytics, customer support, security, marketing, and other business functions.
These service providers may have access to certain personal information when necessary to perform services on our behalf.
We expect such providers to use personal information appropriately and only for the services they provide to us, subject to their applicable agreements and legal obligations.
7. Marketing and Promotional Communications
Where permitted by applicable law, we may use your contact information to provide information about products, offers, promotions, discounts, or other services that may be relevant to you.
You may choose to stop receiving promotional communications by using the unsubscribe option included in applicable marketing emails or by contacting us.
Even if you opt out of promotional communications, we may continue to send essential transactional communications, such as order confirmations, payment notifications, shipping updates, or important service announcements.
8. Data Security
We take reasonable measures to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
Security measures may include appropriate technical, administrative, and organizational safeguards.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
Customers are also responsible for maintaining the confidentiality of their account credentials and should immediately contact us if they believe their account has been accessed without authorization.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal compliance, dispute resolution, fraud prevention, and legitimate business requirements.
The appropriate retention period may vary depending on the type of information and the reason for which it was collected.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on applicable law, you may have certain rights concerning your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain information.
- Withdraw consent where processing is based on consent.
- Object to certain processing activities.
- Opt out of promotional communications.
- Request information regarding how your personal information is handled.
Requests may be subject to reasonable verification requirements and applicable legal limitations.
To exercise a privacy-related right, please contact us using the details provided at the end of this Privacy Policy.
11. Children's Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children without appropriate parental or guardian involvement where required by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us so that we can review the matter and take appropriate action.
12. Fraud Prevention and Legal Compliance
We may collect, use, preserve, or disclose information when reasonably necessary to detect or prevent fraud, unauthorized transactions, security incidents, or other unlawful activities.
We may also disclose information when required or permitted by applicable law, legal process, governmental authority, court order, or regulatory requirement.
Such disclosures may be made when necessary to protect our legal rights, customers, website users, employees, business operations, or property.
13. Business Transfers
If Penguin Marketing undergoes a merger, acquisition, restructuring, sale of assets, transfer of business operations, or similar transaction, customer information may be transferred as part of the relevant business assets, subject to applicable legal requirements.
Any successor organization may be required to respect applicable privacy obligations concerning information that it receives.
14. External Links
Our website may contain links to third-party websites, social media platforms, payment services, advertisements, or other external resources.
Once you leave penguinemarketing.com, this Privacy Policy may no longer apply to the information collected by those third parties.
We encourage users to review the privacy policies of external websites before providing personal information.
Penguin Marketing is not responsible for the privacy practices, content, security, or policies of third-party websites.
15. Accuracy of Information
Customers are responsible for providing accurate and complete information when creating an account, placing an order, or contacting us.
Incorrect information, particularly an incorrect delivery address or telephone number, may result in delays or failed delivery.
If you discover that information provided to us is incorrect, please contact us as soon as possible so that we can determine whether the information can be updated.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
When changes are made, the revised version will be published on this page with an updated effective date.
We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.
Your continued use of our website after an updated Privacy Policy becomes effective may constitute acknowledgment of the revised policy to the extent permitted by applicable law.
17. Consent
By using penguinemarketing.com, submitting information, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent for a particular processing activity, we will seek consent through appropriate means.
You may contact us if you have questions about how your information is processed or if you wish to exercise an applicable privacy right.
18. Contact Information
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact Penguin Marketing using the following details:
Business Name: Penguin Marketing
Contact Person: Santa Biswas
Email: Penguinemarketing.official@gmail.com
Phone: 7003877092
Website: penguinemarketing.com
Business Category: Fashion
GST No.: 19AQYPB9358E1Z7
Business Address:
Murali, Para-Baishali,
Post Office – Bamangachi,
P.S. – Duttapukur,
G.P. – Chhotojagulia,
Barasat, Gram Sansad No. 18,
District – North 24 Parganas,
West Bengal, India
PIN Code: 743248
We value the trust our customers place in Penguin Marketing. Our objective is to handle personal information responsibly while providing a secure, convenient, and reliable fashion shopping experience.