Terms and Conditions
Website: penguinemarketing.com
Business Name: Penguin Marketing
Proprietor: Santa Biswas
Email: Penguinemarketing.official@gmail.com
Phone: 7003877092
Business Category: Fashion
GST No.: 19AQYPB9358E1Z7
Business Address:
Murali, Para-Baishali, Post Office – Bamangachi,
P.S. – Duttapukur, G.P. – Chhotojagulia,
Barasat, Garam Sansad No. 18,
District – North 24 Parganas, West Bengal,
PIN Code – 743248, India.
1. Introduction
Welcome to penguinemarketing.com, operated by Santa Biswas, trading as Penguin Marketing. These Terms and Conditions govern your access to and use of our website, products, services, and online shopping facilities.
By visiting, browsing, registering, placing an order, or otherwise using penguinemarketing.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, together with our other applicable website policies.
If you do not agree with these Terms and Conditions, please do not use the website or place an order through it.
Penguin Marketing operates in the Fashion category and aims to provide customers with a convenient online shopping experience. These Terms are intended to establish clear expectations regarding products, orders, payments, delivery, returns, customer responsibilities, and website usage.
2. Business Information
The website is owned and operated by:
Proprietor: Santa Biswas
Business Name: Penguin Marketing
Website: penguinemarketing.com
Business Category: Fashion
GST Identification Number: 19AQYPB9358E1Z7
Email: Penguinemarketing.official@gmail.com
Phone: 7003877092
Registered/Business Address:
Murali, Para-Baishali, Post Office – Bamangachi, P.S. – Duttapukur, G.P. – Chhotojagulia, Barasat, Garam Sansad No. 18, District – North 24 Parganas, West Bengal – 743248, India.
3. Eligibility to Use the Website
You may use penguinemarketing.com only for lawful purposes and in accordance with these Terms and Conditions.
By using the website, you represent that the information you provide is accurate and that you have the legal capacity required to enter into a purchase transaction under applicable law.
If you are using the website on behalf of another person or organization, you confirm that you have the authority to act on their behalf.
4. Website Usage
You agree to use the website responsibly and not to engage in any activity that may damage, disrupt, overload, or interfere with the website or its services.
You must not attempt to gain unauthorized access to the website, its servers, databases, administrative areas, customer accounts, or other systems.
You must not use the website to distribute malicious software, fraudulent content, unauthorized advertisements, spam, or other harmful material.
Penguin Marketing may restrict or terminate access to the website where we reasonably believe that a user has violated these Terms, applicable law, or the rights of others.
5. Product Information
We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, colors, sizes, prices, and other information displayed on the website are accurate and useful.
However, slight differences may occur between product images and the actual product due to lighting, photography, device displays, manufacturing variations, screen resolution, or other factors.
Product availability, specifications, designs, and other details may change without prior notice.
Penguin Marketing reserves the right to correct typographical, pricing, description, technical, or other errors when identified.
6. Product Pricing
All prices displayed on penguinemarketing.com are subject to change without prior notice.
Although we take reasonable steps to ensure that pricing information is accurate, technical errors, typographical mistakes, system errors, or incorrect information supplied through third-party systems may occasionally occur.
If an order is placed at an obviously incorrect price due to an error, Penguin Marketing reserves the right to review, cancel, or modify the order and notify the customer.
Any eligible refund arising from such cancellation will be processed according to the applicable refund procedures.
7. Orders and Order Confirmation
When you place an order through penguinemarketing.com, you provide an offer to purchase the selected products.
Order placement does not automatically guarantee acceptance of the order. Penguin Marketing may review orders for product availability, payment verification, delivery feasibility, pricing accuracy, fraud prevention, or other legitimate reasons.
An order may be accepted, cancelled, partially fulfilled, or rejected where permitted by applicable law.
Once an order is accepted, customers should retain the order confirmation and related transaction information for future reference.
8. Customer Information
Customers are responsible for providing complete, accurate, and current information during checkout.
This may include:
- Full name
- Delivery address
- Mobile number
- Email address
- Billing information
- Payment information
- Other information reasonably required to process the order
Penguin Marketing shall not be responsible for delivery problems caused by incorrect, incomplete, or outdated customer information.
Customers should carefully verify all information before submitting an order.
9. Payment Terms
Customers must use an approved payment method available on the website or during checkout.
Payment methods may include online payment options and/or Cash on Delivery, depending on product availability, location, courier service, order value, and other applicable conditions.
Third-party payment providers may process online payments. Such providers may have separate terms and privacy policies.
Customers must not use fraudulent payment methods, unauthorized payment credentials, or payment instruments belonging to another person without proper authorization.
Penguin Marketing may cancel or investigate transactions that appear suspicious or fraudulent.
10. Cash on Delivery
Where Cash on Delivery is available, customers must provide accurate delivery and contact details and remain available to receive the order.
The customer agrees to pay the applicable order amount at the time of delivery as communicated during checkout.
Repeated refusal of legitimate Cash on Delivery orders, intentional false orders, or misuse of COD services may result in restrictions on future COD availability, subject to applicable law.
11. Shipping and Delivery
Penguin Marketing makes reasonable efforts to dispatch accepted orders within the estimated processing period communicated to customers.
Delivery times may vary depending on the destination, courier partner, weather conditions, public holidays, logistical circumstances, service availability, and other external factors.
Estimated delivery dates are indicative unless specifically stated as guaranteed.
Customers are responsible for ensuring that someone is available to receive the package where required.
If a delivery attempt fails because of an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related reason, additional delivery attempts or charges may apply where permitted.
12. Order Cancellation
Customers may request cancellation according to the cancellation conditions communicated on the website.
Cancellation requests may not be possible after an order has been processed, packed, shipped, or handed over to a delivery partner.
Penguin Marketing reserves the right to cancel an order due to product unavailability, pricing errors, suspected fraudulent activity, delivery restrictions, technical errors, or other legitimate circumstances.
If an eligible prepaid order is cancelled, the applicable refund will be processed according to the relevant refund policy.
13. Returns and Exchanges
Returns and exchanges are governed by the Return and Refund Policy available on penguinemarketing.com.
Customers should review the applicable return conditions before purchasing.
Depending on the product, returns may be subject to requirements concerning product condition, packaging, tags, accessories, proof of purchase, return timelines, and other conditions.
Products returned without the required information or outside the applicable return period may not qualify for a return or refund where legally permitted.
14. Refunds
Where a refund is approved, Penguin Marketing will process the refund according to the applicable Return and Refund Policy.
For prepaid orders, refunds may be returned through the original payment method or another appropriate method, depending on payment-provider procedures.
Processing times may vary depending on the payment provider, bank, card issuer, or other financial institution.
Penguin Marketing does not guarantee the exact date on which a financial institution will credit the customer's account.
15. Fashion Product Variations
Fashion products may naturally contain minor differences in color, texture, stitching, measurements, printing, design placement, or finishing.
Size charts, where provided, are intended as guidance. Customers should review available sizing information before placing an order.
Actual colors may appear slightly different depending on screen brightness, device settings, lighting conditions, photography, and other factors.
Such minor variations do not necessarily constitute a product defect.
16. Intellectual Property Rights
All intellectual property associated with penguinemarketing.com, including logos, brand names, graphics, text, photographs, product images, website layouts, designs, icons, videos, and other materials, belongs to Penguin Marketing or the respective rights holder unless otherwise stated.
You may not copy, reproduce, republish, modify, distribute, sell, license, or commercially exploit website content without prior authorization.
Unauthorized use of intellectual property may violate applicable laws and may result in appropriate legal action.
17. Promotions and Discounts
Penguin Marketing may offer promotional campaigns, discounts, coupons, special offers, or other promotional benefits from time to time.
Promotions may have specific eligibility requirements, validity periods, product restrictions, usage limits, or other conditions.
Unless expressly stated otherwise, promotional offers cannot be combined with other offers.
Penguin Marketing reserves the right to withdraw, modify, suspend, or cancel a promotional offer where permitted by law.
18. Reviews and User-Generated Content
Where the website permits customers to submit reviews, feedback, photographs, comments, or other content, customers are responsible for ensuring that their submissions are truthful, lawful, and respectful.
Users must not submit content that is defamatory, abusive, discriminatory, misleading, fraudulent, obscene, unlawful, or infringing upon another person's intellectual property or privacy rights.
Penguin Marketing may remove or restrict content that violates these Terms or applicable law.
19. Third-Party Services
The website may rely on third-party providers for payment processing, logistics, analytics, hosting, communication, advertising, technology, or other services.
Third-party providers may operate under their own terms, policies, and conditions.
Penguin Marketing is not responsible for independent third-party services beyond its reasonable control, although we may assist customers where appropriate in resolving transaction-related issues.
20. Privacy
Your use of penguinemarketing.com is also subject to our Privacy Policy.
We may collect and process information necessary to operate the website, process orders, arrange deliveries, communicate with customers, provide customer support, prevent fraud, improve services, and comply with legal obligations.
Customers should review the Privacy Policy for detailed information regarding personal data handling.
21. Disclaimer of Warranties
Penguin Marketing makes reasonable efforts to maintain the website and its information, but does not guarantee that the website will always be uninterrupted, completely error-free, continuously available, or free from technical issues.
Information on the website may occasionally require correction or updating.
Nothing in these Terms is intended to remove or restrict any statutory rights or consumer protections that cannot legally be excluded under applicable law.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Penguin Marketing shall not be responsible for losses resulting from circumstances outside its reasonable control, including courier delays, natural disasters, internet failures, payment gateway disruptions, governmental restrictions, technical failures, or other unforeseen circumstances.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
23. Fraud and Abuse
Penguin Marketing may monitor transactions and take reasonable measures to prevent fraud, misuse, unauthorized purchases, repeated abusive returns, false claims, promotional abuse, or other suspicious activity.
Where legally permitted, orders may be cancelled or restricted if reasonable grounds for suspected fraud or abuse exist.
Information may be shared with relevant payment processors, logistics providers, professional advisers, regulators, or law-enforcement authorities where reasonably necessary and legally permitted.
24. Changes to These Terms
Penguin Marketing reserves the right to update or modify these Terms and Conditions from time to time.
Changes may be made to reflect new products, services, website features, business practices, legal requirements, or operational needs.
The revised Terms will become effective once published on the website unless a different effective date is specified.
Customers are encouraged to review these Terms periodically.
25. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the applicable laws of India.
Any dispute relating to the website, products, transactions, or these Terms shall be handled by the appropriate courts and authorities having jurisdiction, subject to applicable consumer protection laws and other mandatory legal rights.
26. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permissible.
The remaining provisions shall continue to remain effective.
27. Contact Us
For questions, complaints, order-related concerns, returns, refunds, or clarification regarding these Terms and Conditions, customers may contact us:
Penguin Marketing
Proprietor: Santa Biswas
Email: Penguinemarketing.official@gmail.com
Phone: 7003877092
Address: Murali, Para-Baishali, Post Office – Bamangachi, P.S. – Duttapukur, G.P. – Chhotojagulia, Barasat, Garam Sansad No. 18, District – North 24 Parganas, West Bengal – 743248, India.
GST No.: 19AQYPB9358E1Z7
Website: penguinemarketing.com
28. Acceptance of Terms
By accessing penguinemarketing.com, placing an order, or using any service provided through the website, you acknowledge that you have read and accepted these Terms and Conditions.
These Terms should be read together with the website's Privacy Policy, Shipping Policy, Return and Refund Policy, Legal Notice, and any other applicable policies or notices.
Last Updated: August 22, 2026