Shipping policy
Welcome to penguinemarketing.com. We are committed to delivering your fashion products safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order on our website, you agree to the terms outlined below.
1. Company Information
Store Name: penguinemarketing.com
Business Email: Penguinemarketing@gmail.com
Phone Number: 7003877092
GST No: 19AQYPB9358E1Z7
Registered Address:
MURALI, PARA-BAISHALI,
POST OFFICE - BAMANGACHI,
PS-DUTTAPUKUR, GP-CHHOTOJAGULIA,
BARASAT, GARAM SANSAD NO-18,
DISTRICT - NORTH 24 PARGANAS,
West Bengal – 743248, India
2. Shipping Coverage
We currently ship across most locations in India. Our delivery partners work hard to ensure your orders reach you in a timely and secure manner. However, delivery availability may vary depending on courier serviceability in certain remote or restricted areas.
At present, we do not offer international shipping unless specifically mentioned on our website or promotional campaigns.
3. Order Processing Time
All orders placed on penguinemarketing.com are processed within 1–3 business days after successful order confirmation and payment verification.
Processing includes:
- Order verification
- Quality inspection
- Packaging
- Dispatch preparation
Orders are generally processed from Monday to Saturday, excluding public holidays and major festivals.
Orders placed on Sundays or public holidays will be processed on the next working business day.
4. Estimated Delivery Time
The estimated delivery timeline depends on your location and courier availability.
Standard Delivery Timeline:
- Metro Cities: 3–6 business days
- Tier 2 & Tier 3 Cities: 4–8 business days
- Remote Areas: 5–10 business days
Please note that delivery timelines are estimated and not guaranteed. Unexpected delays may occur due to weather conditions, transportation issues, natural disasters, government restrictions, strikes, or courier-related operational delays.
During festive seasons, sales events, or high-demand periods, deliveries may take slightly longer than usual.
5. Shipping Charges
We aim to provide affordable and transparent shipping services.
Shipping Fee Structure:
- Free shipping may be available on selected products or promotional offers.
- Standard shipping charges, if applicable, will be displayed at checkout before payment.
- Additional shipping fees may apply for:
- Remote service areas
- Heavy packages
- Multiple-item bulk orders
- Special packaging requests
All shipping charges are non-refundable unless the error occurs from our side.
6. Cash on Delivery (COD)
We may offer Cash on Delivery (COD) services on eligible products and serviceable pin codes across India.
COD Terms:
- COD availability depends on courier service coverage.
- Additional COD handling charges may apply.
- Customers are requested to provide accurate contact details for successful delivery.
- Orders may be confirmed via phone call, SMS, or email before dispatch.
We reserve the right to refuse COD orders in cases involving:
- Repeated order cancellations
- Fraudulent activities
- Unserviceable locations
- High-value order risks
7. Order Tracking
Once your order is shipped, you will receive a tracking ID and courier details via:
- SMS
- WhatsApp (if available)
Tracking information may take up to 24 hours to become active after dispatch.
Customers can track their shipment status using the courier partner’s tracking portal.
If you face any issues with tracking updates, you may contact our support team at:
Penguinemarketing@gmail.com
8. Delayed Deliveries
While we strive to deliver every order on time, delays may occasionally happen due to circumstances beyond our control.
Possible reasons for delays include:
- Bad weather conditions
- Transportation disruptions
- Courier operational delays
- Public holidays
- Natural calamities
- Political restrictions or lockdowns
- Incorrect customer information
In such situations, we request customers to remain patient while we coordinate with the courier partner for resolution.
We are not liable for delays caused by third-party courier services or force majeure events.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details while placing an order.
Please ensure:
- Correct full name
- Complete address
- Landmark (if needed)
- Valid mobile number
- Correct pin code
If incorrect or incomplete shipping details are provided:
- Delivery may get delayed or fail.
- Additional re-shipping charges may apply.
- We shall not be responsible for losses arising from incorrect information submitted by customers.
If you need to modify your shipping address, please contact us immediately before dispatch.
10. Failed Delivery Attempts
Our courier partners usually make multiple delivery attempts before marking the shipment as undelivered.
Delivery may fail due to:
- Customer unavailable
- Incorrect address
- Wrong contact number
- Refusal to accept package
- Unreachable location
If a shipment is returned to us due to failed delivery attempts:
- Re-shipping charges may apply.
- Refunds, if approved, may exclude shipping and handling charges.
11. Damaged or Tampered Packages
We prioritize secure packaging to ensure your products arrive safely.
If you receive:
- A damaged package
- An open or tampered parcel
- Missing items
Please follow these steps immediately:
- Take clear photos/videos before opening the package.
- Refuse delivery if the package appears severely damaged.
- Contact us within 24 hours of delivery.
Failure to report such issues within the specified time may limit our ability to investigate claims with the courier partner.
12. Lost Shipments
In rare situations where a shipment is lost during transit:
- We will coordinate with the courier company for investigation.
- Resolution timelines may vary depending on courier policies.
If the shipment is officially confirmed as lost:
- A replacement may be shipped, or
- A refund may be issued based on product availability and internal review.
13. Partial Shipments
Sometimes orders containing multiple products may be shipped separately due to:
- Product availability
- Warehouse logistics
- Packaging limitations
In such cases:
- Customers will receive separate tracking updates.
- No additional shipping charges will apply for split shipments unless specifically informed.
14. Delivery Acceptance
By accepting the delivery:
- Customers acknowledge receiving the package in good condition.
- Responsibility for the product transfers to the customer upon successful delivery.
If someone else receives the package on your behalf at the provided address, it will be considered successfully delivered.
15. Unserviceable Areas
Certain locations may fall outside courier service coverage.
If your area becomes unserviceable after order placement:
- We will inform you promptly.
- A full refund may be processed for prepaid orders.
We reserve the right to cancel orders that cannot be delivered due to logistics limitations.
16. Shipping During Sales & Promotional Events
During:
- Festival sales
- Flash sales
- Clearance events
- New collection launches
Order processing and deliveries may take additional time due to increased demand.
Customers are advised to place orders early during peak shopping periods.
17. Packaging Standards
All products are packed using appropriate safety and hygiene standards to protect them during transit.
We continuously improve our packaging methods to:
- Reduce transit damage
- Maintain product quality
- Enhance customer satisfaction
Packaging materials may vary depending on the product category and shipping requirements.
18. Customer Support
For shipping-related questions, assistance, or complaints, customers can contact us through:
Email Support
Phone Support
7003877092
Website
Our support team will make reasonable efforts to respond within 24–48 business hours.