Shipping policy

Effective Date: August 22, 2026
Website: penguinemarketing.com
Business Name: Penguin Marketing
Owner: Santa Biswas
Email: Penguinemarketing.official@gmail.com
Phone: 7003877092
Business Category: Fashion
GSTIN: 19AQYPB9358E1Z7
Business Address: Murali, Para-Baishali, Post Office – Bamangachi, P.S. – Duttapukur, G.P. – Chhoto Jagulia, Barasat, Garam Sansad No. 18, District – North 24 Parganas, West Bengal – 743248, India

1. Introduction

Welcome to penguinemarketing.com. We are committed to providing our customers with a convenient, reliable, and transparent shopping experience. This Shipping Policy explains how orders placed through our website are processed, packed, shipped, delivered, and handled in the event of delays or other delivery-related issues.

By placing an order on penguinemarketing.com, you acknowledge and agree to the terms described in this Shipping Policy. We encourage customers to read this policy carefully before completing a purchase.

Our products are offered under the Fashion category, and we make reasonable efforts to ensure that every order is properly checked, securely packaged, and dispatched to the address provided by the customer.

2. Order Processing

After you successfully place an order, our team will process the order for shipment.

Orders generally require 1–3 business days for processing before dispatch. Processing time may include:

  • Order verification.
  • Payment confirmation, where applicable.
  • Address verification.
  • Product quality checking.
  • Product packing.
  • Shipping label generation.
  • Handover to the designated courier or delivery partner.

Orders placed on Sundays, public holidays, or during special promotional periods may require additional processing time.

During periods of high demand, festivals, sales campaigns, adverse weather, operational disruptions, or other circumstances beyond our control, processing may take longer than the standard timeframe.

3. Shipping and Delivery Time

Once an order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the customer's location and the courier service available in that area.

The estimated overall delivery period is therefore generally:

Order Processing: 1–3 business days
Transit & Delivery: 3–7 business days
Estimated Total: Approximately 4–10 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery to remote locations, rural areas, difficult-to-reach locations, or areas with limited courier coverage may take additional time.

4. Shipping Coverage

We generally aim to provide delivery services across locations in India where our logistics partners have service availability.

However, delivery availability may vary depending on the destination PIN code, courier coverage, local restrictions, and operational conditions.

If a particular PIN code is not serviceable, we may contact the customer to request an alternative delivery address or provide other available options.

Customers are responsible for entering a complete and accurate shipping address during checkout.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Shipping charges may vary depending on factors such as:

  • Delivery location.
  • Order value.
  • Product type.
  • Promotional offers.
  • Courier service.
  • Applicable shipping arrangements.

If free shipping is offered as part of a promotion, the terms and conditions of that promotion will apply.

We reserve the right to modify shipping charges or promotional shipping offers at any time. However, the shipping charge displayed at the time an order is successfully placed will generally apply to that order unless otherwise required due to an obvious pricing or technical error.

6. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, customers may choose COD as a payment method during checkout.

COD availability depends on the customer's PIN code, courier serviceability, product eligibility, and other operational factors.

For COD orders, customers should provide an accurate and reachable mobile number because our team or delivery partner may contact the customer to verify the order.

Customers are requested to accept and pay for genuine COD orders that they have placed.

Repeated refusal of COD shipments, providing incorrect contact information, or placing fraudulent or intentionally misleading orders may result in restrictions on future COD availability.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

The shipping address should include, where applicable:

  • Full name.
  • House/building number.
  • Street/locality.
  • Village/town/city.
  • District.
  • State.
  • PIN code.
  • Valid mobile number.
  • Any useful landmark.

penguinemarketing.com will not be responsible for delivery failures, delays, returns, or additional shipping requirements caused by an incorrect, incomplete, or outdated address provided by the customer.

If you notice an address mistake after placing an order, please contact us as soon as possible at Penguinemarketing.official@gmail.com or 7003877092. We will try to update the address before dispatch, but an address change cannot be guaranteed once the order has been shipped.

8. Shipment Tracking

Where tracking information is available, customers may receive shipment or tracking details through the contact information provided during checkout.

Tracking information may take some time to become active after the package is handed over to the courier.

Customers should use the tracking information to monitor the shipment status.

In some cases, tracking updates may be delayed because of courier system updates, weekends, holidays, technical issues, or temporary network disruptions.

9. Delivery Attempts

Our courier or delivery partner may make one or more delivery attempts depending on its operational procedures.

Customers should ensure that someone is available at the delivery address to receive the package.

A shipment may be delayed or returned to the sender if:

  • The customer is unavailable.
  • The address is incorrect or incomplete.
  • The phone number is unreachable.
  • The customer refuses delivery.
  • The delivery location is inaccessible.
  • The courier cannot complete delivery for operational reasons.

If an order is returned because of circumstances attributable to the customer, additional delivery or reshipping charges may apply where applicable.

10. Delayed Shipments

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Severe weather.
  • Natural disasters.
  • Transportation disruptions.
  • Courier operational issues.
  • Public holidays.
  • Festival-related delivery congestion.
  • Incorrect address information.
  • Remote-area delivery.
  • Government restrictions.
  • Technical or logistical problems.
  • Unexpected events beyond our reasonable control.

A delay does not automatically qualify an order for cancellation, refund, or compensation.

If your order appears significantly delayed, please contact our customer support team with your order details so that we can assist you.

11. Lost or Missing Shipments

If tracking indicates that a shipment has been delivered but you have not received it, please contact us as soon as possible.

We may request information such as:

  • Order number.
  • Customer name.
  • Registered mobile number.
  • Delivery address.
  • Tracking information.
  • Any communication received from the courier.

We may coordinate with the delivery partner to investigate the shipment.

Customers should also check with household members, neighbours, building security, reception desks, or other authorized persons who may have accepted the package on their behalf.

12. Damaged Packages

Customers are encouraged to inspect the external condition of the package when receiving the shipment.

If the package appears visibly damaged, opened, torn, wet, or otherwise compromised, customers should, where reasonably possible, document the condition with photographs or video and contact us promptly.

For product-related damage claims, supporting photographs, videos, packaging images, and other information may be requested to help us investigate the issue.

The availability of replacement, refund, or another resolution will depend on the circumstances and our applicable return/refund terms.

13. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an expected item is missing from your package, please contact us promptly after delivery.

Please provide:

  • Order number.
  • Product details.
  • Photographs of the received product.
  • Photographs of the packaging and shipping label.
  • A brief description of the issue.

Our team will review the complaint and determine the appropriate resolution according to the circumstances and applicable policies.

14. Multiple Products in One Order

If an order contains multiple products, we may ship them together or separately depending on product availability, warehouse processing, packaging requirements, and logistics arrangements.

If items are shipped separately, customers may receive separate tracking details and delivery dates.

Additional shipping charges will not normally be imposed solely because we split an order unless the customer has specifically requested a separate shipment or another applicable arrangement requires additional charges.

15. Order Cancellation Before Dispatch

Customers who wish to cancel an order should contact us as soon as possible after placing it.

Cancellation requests may be accepted if the order has not yet been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible through the normal cancellation process. In such cases, the customer may need to follow the applicable return or refusal-of-delivery procedure.

For prepaid orders, any eligible refund will be handled according to the applicable refund policy and payment processing timelines.

16. Refused or Undelivered Orders

Customers are requested not to refuse delivery without a valid reason.

If an order is returned to us because the customer:

  • Refused delivery.
  • Was repeatedly unavailable.
  • Provided an incorrect address.
  • Provided an unreachable phone number.
  • Failed to respond to courier communications.

then the order may be treated as an undelivered or returned shipment.

Any refund or reshipment will be subject to the applicable terms, product condition, shipping costs, and other relevant circumstances.

17. Delivery During Sales and Festivals

During major promotional campaigns, festivals, holidays, or periods of unusually high order volume, delivery timelines may be longer than usual.

Customers are advised to place orders sufficiently in advance when a product is required for a specific occasion.

Estimated delivery dates shown at checkout or communicated through shipping notifications are estimates only.

18. Force Majeure

penguinemarketing.com will not be responsible for delays or failure to perform shipping obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, storms, earthquakes, fires, epidemics, transportation disruptions, strikes, government restrictions, civil disturbances, courier disruptions, technical failures, or other unforeseen events.

We will make reasonable efforts to resume normal shipping operations as soon as circumstances permit.

19. Customer Support

For shipping-related questions, customers may contact us using the following details:

Business Name: Penguin Marketing
Owner: Santa Biswas
Email: Penguinemarketing.official@gmail.com
Phone: 7003877092
Address: Murali, Para-Baishali, Post Office – Bamangachi, P.S. – Duttapukur, G.P. – Chhoto Jagulia, Barasat, Garam Sansad No. 18, District – North 24 Parganas, West Bengal – 743248, India
Website: penguinemarketing.com
GSTIN: 19AQYPB9358E1Z7

When contacting us about an order, customers should provide their order number and registered contact details so that we can locate the order and provide appropriate assistance.

20. Policy Updates

We may update or modify this Shipping Policy from time to time to reflect changes in our business operations, courier arrangements, applicable requirements, or customer service practices.

Any updated version will be published on this page with a revised effective date.

Customers are encouraged to review this page periodically for the latest information.

21. Acceptance of This Policy

By placing an order through penguinemarketing.com, you confirm that you have read, understood, and accepted this Shipping Policy.

Our goal is to make the shipping process as clear and convenient as possible while working with reliable logistics partners to deliver fashion products safely and efficiently.

For any questions regarding shipping, delivery, tracking, or an existing order, please contact Penguinemarketing.official@gmail.com or call 7003877092.